While appointments are encouraged, vendors and visitors will be permitted at HQ or any EDEN site. Please call our main line 216-961-9690 for scheduling. | Questions? Email edeninfoEDENcle.org and we will respond.
What areas do you serve?
EDEN serves individuals and families throughout NE Ohio.
How does someone qualify for assistance through EDEN?
Qualifications differ depending on the program. Many of the funders of EDEN's programs require that a person have a documented disability AND meet the Federal government's very-low-income limits. Additionally homelessness, linkages to social service agencies, and re-entry status, among other criteria, may be required depending on the program.
Can I get on a waiting list?
Some programs do have a waiting list, while others do not because their list is so long that they have discontinued accepting names. If a program is accepting a waiting list, and if you are eligible and meet all requirements, instructions for being added are on our Programs page.
What do I do if I am currently homeless?
Please explore your options. Do you have a friend and/or family member who can offer you shelter, at least temporarily? If you are currently experiencing homelessness and have no friends or family members who can assist you, we suggest you contact COORDINATED INTAKE.
The Coordinated Intake (CI) program is for individuals and families who are homeless and have nowhere else to sleep at night. It is the front door to emergency shelters within the Continuum of Care, Cuyahoga County's network of shelters and housing programs. Coordinated Entry (CE) is for those who are homeless in Lorain County.
Both programs can help you explore alternatives to emergency shelters, refer you to an emergency shelter if you need it, or refer you to emergency services (such as a hospital, mental health counseling, drug abuse programs, etc.).
Each program does NOT provide referrals for housing, vouchers, or subsidies. It cannot provide rental, security deposit, or utility assistance. Nor does it distribute shelter letters. If you need that kind of assistance, please call 2-1-1 — United Way of Greater Cleveland's First Call for Help program.
How do I contact CI/CE?
In Cuyahoga County, call 216-674-6700 anytime between 8:00 am - 8:00 pm, Monday through Friday. You will need to make an appointment because intake must be done in person. The program is located on the 2nd floor of the Bishop Cosgrove Building at 1736 Superior Avenue.
In Lorain County, call 440-242-0455 between 8:00 am - 8:00 pm, Monday through Friday. Be sure to leave a message with your name and call-back number. If you do not have access to a phone, you can visit their office at 2726 Caroline Ave between 10:00 am – 12:00 pm or 2:00 – 4:00 pm Monday, Wednesday, and Friday. Tuesday and Thursday hours are 1:00 - 2:00 pm.
What is 2-1-1?
The United Way 2-1-1 Help Center provides free and confidential 24-hour access to a compassionate professional who will review your options for help, develop a plan, and act as your advocate if you are faced with barriers to service. Simply dial 2-1-1 for assistance. Se habla Espanol.
Where can I find more info?
Chronically Homeless Individuals/Households:
Homeless Individuals/Households — Definition Used Only for Rapid Re-Housing for Survivors of Domestic Violence Program
The Department of Housing and Urban Development (HUD) sets income limits that determine eligibility for assisted housing programs. HUD develops these income limits based on Median Family Income estimates and Fair Market Rent area definitions for each metropolitan area, parts of some metropolitan areas, and each non-metropolitan county.
The Cleveland-Elyria, OH MSA contains the following counties: Cuyahoga, Geauga, Lake, Lorain, and Medina.
The median income for this area is $78,600.
Low income for 1 person is $44,050.
Very low income for 1 person is $27,550.
Extremely low income for 1 person is $16,550.
As households add members, the income limits increase. For example, a household of 8 members with a total income of $44,660 is considered extremely low income. Click here for the full chart.