While appointments are encouraged, vendors and visitors will be permitted at HQ or any EDEN site. Please call our main line 216-961-9690 for scheduling. | Questions? Email edeninfoEDENcle.org and we will respond.
The Client Rights Officer (CRO) is available, upon request, to explain any and all aspects Client rights, to explain the grievance procedure, to provide assistance in preparing a written grievance, and to represent the Client at an agency hearing.
The CRO shall respond and resolve all grievances within twenty days of the date the grievance was filed. Any extenuating circumstances indicating that this time-period will need to be extended must be documented in the grievance file and written notification given to the client.
An alternate CRO is also available upon request. .
Client Rights Officers:
Hours of Availability:
8:30 am - 4:30 pm (Monday-Friday)
216-961-9690 x 365